What is Universal Commerce XCaaS?
Universal Commerce is Cnetric's flagship proprietary offering — a composable, AI-first commerce platform built on MACH principles. It is not a traditional e-commerce suite; it is an autonomous commerce operating system that orchestrates agents, workflows and data across the entire enterprise commerce stack. It provides pre-composed industry solutions with best-of-breed Packaged Business Capabilities (PBCs) for Retail (B2C), Manufacturing (B2B & DTC), Distribution (B2B), Marketplaces (B2C & B2B) and Omni-channel — with 1,000+ application connectors, composable storefronts and a no-code platform for composition and orchestration.
Compose. Automate. Operate.
The AI Orchestration Backbone
Multi-tenant agent composition, workflow orchestration, integration and automation engine. No-code/low-code/AI-based composition of commerce applications using best-of-breed PBCs from the MACH ecosystem.
- → No-code iPaaS with 1,000+ pre-built connectors
- → UCP, ACP, AP2, MCP protocol support for multi-agent orchestration
- → Universal Dashboard — management console
- → Closed & open source LLM support
All-In-One Monthly Subscription
Platform + best-of-breed MACH PBCs + implementation + cloud — everything bundled into one predictable XCaaS monthly subscription. No surprise SI invoices. Choose your commerce model below.
Composable Commerce XCaaS
MACH-native composable commerce with pre-integrated best-of-breed PBCs — delivered as a complete XCaaS subscription including platform, implementation, cloud hosting and expert services. One predictable monthly price.
Express
Pureplay online startups & fast-growing SMBs · B2C or DTC
XCaaS subscription · solution + PBCs + services + cloud
- Pre-composed B2C & DTC storefronts (Web + Mobile)
- Core PBCs: Search, CMS, Catalog, Cart & Checkout
- Order Management: capture, tracking & fulfilment visibility
- 20+ Payment gateways (Stripe, PayPal, Razorpay…)
- Shipping: Shippo, DHL, FedEx, EasyPost
- CRM & ERP integrations (Salesforce, HubSpot, Netsuite)
- Basic AI product recommendations
- Cloud hosting included (AWS / Azure / Oracle)
- 50 hrs/month implementation & support services
- Setup & onboarding included
Standard
Mid-market brands scaling across B2C, DTC, B2B & Marketplace
XCaaS subscription · solution + PBCs + services + cloud
- Pre-composed B2C, DTC, B2B & Marketplace models
- All Express PBCs + Marketing Automation & Loyalty
- OMS: multi-channel order orchestration, intelligent routing & fulfilment
- Returns & refund management workflow
- AI Search & Personalisation (Algolia / Coveo)
- Social Commerce (Instagram, TikTok Shop)
- Optional: PIM, CDP, Marketplace Seller management
- Multi-region cloud hosting included
- 100 hrs/month implementation & support services
- Dedicated Solution Architect · 99.9% uptime SLA
Enterprise
Global enterprises modernising from legacy monolithic platforms
XCaaS subscription · full-stack + unlimited services + dedicated team
- All models: B2C, DTC, B2B, Marketplace & Omni-channel
- POS/mPOS, CPQ, RFQ & Subscription Commerce
- Enterprise OMS: distributed, drop-ship, split fulfilment, dealer networks
- Full PBC stack: PIM, WMS, CDP included
- Legacy migration accelerator (Magento, Hybris, SCC, WebSphere)
- Multi-cloud, multi-region, multi-currency
- Dedicated engineering & architecture team
- Unlimited implementation hours
- 99.99% SLA · PCI-DSS · GDPR · SOC2
Custom Plan
Unique commerce models, regulated industries & multi-market global builds — healthcare, pharma, govt, white-label or private cloud deployment.
Agentic Commerce XCaaS
LLM-powered AI agents that understand your customers' intent, serve grounded product answers from your Semantic Data Mesh, and drive conversions across every channel. Available as an XCaaS add-on to any Composable Commerce plan, or as a standalone engagement.
AI Shopping Visibility Agent
Measures how often your products appear in ChatGPT, Gemini and other AI buying agents — and what to fix to rank higher.
Commerce Insight Agent
Natural-language questions about your commerce data — instant, grounded, hallucination-free answers with charts and recommended actions.
Catalogue Intelligence Agent
Identifies missing attributes, semantic gaps, and generates SEO-optimised conversational product content for AI buying channels.
Semantic Data Mesh + RAG
All agents grounded in live product, pricing and inventory context — accurate and conversion-ready across every channel. No hallucinations.
Conversational AI
AI Chatbot — conversational shopping agent embedded in your storefront
XCaaS add-on to any Composable plan or standalone
- LLM-powered conversational shopping assistant
- Natural language product discovery & Q&A
- Contextual recommendations from live catalogue
- Cart assist — add, modify, checkout support
- Order status & post-purchase query handling
- Deployed across Web + Mobile channels
- RAG-grounded — hallucination-free responses
- MCP-connected to your live commerce stack
UC AI Intelligence
AI Growth — AI visibility scoring, commerce insights & catalogue optimisation
XCaaS add-on to any Composable plan or standalone
- AI Shopping Visibility scoring across LLM channels
- Commerce Insight Agent — ask questions, get instant answers
- Product catalogue AI enrichment & attribute gap analysis
- Semantic keyword & conversational content recommendations
- Acquisition & retention intelligence dashboards
- Revenue anomaly detection & opportunity alerts
- Connects to your existing commerce solution data
- Up to 5 user seats included
UC AI Enterprise
Full agentic commerce fabric — unlimited AI agents across your entire operation
Annual XCaaS subscription · full AI Commerce Intelligence deployment
- All AI Growth features
- Unlimited AI agents trained on your business semantics
- CRO Autopilot — conversion rate optimisation agent
- Personalisation at scale across all customer segments
- Multi-channel AI campaign generation & launch
- Natural language analytics — deterministic, hallucination-free
- Private LLM deployment option (on-prem / VPC)
- Integrated with Universal Commerce Semantic Data Mesh
- Unlimited seats · dedicated AI success team
Autonomous Commerce XCaaS
A fleet of specialised AI agents that operate your entire backend commerce workflow end-to-end, 24/7, without human intervention. Each agent is purpose-built, MCP-connected, and grounded in your Semantic Data Mesh. Available as an XCaaS add-on or standalone.
Sample Autonomous Agents — Available Now
Agent Starter
Launch 2 autonomous agents to eliminate your highest-volume manual tasks
XCaaS add-on to any Composable plan
- Choose any 2 agents from the full fleet
- MCP server integration to your commerce stack
- Semantic Data Mesh setup for agent context
- Agent monitoring dashboard
- Monthly performance reporting
- 30-day onboarding included
Agent Fleet
Full backend operations coverage — 5 agents running your commerce ops
XCaaS subscription · solution + agents + managed services
- Choose any 5 agents from the full fleet
- Recommended: Abandoned Cart + Order Mgmt + Returns + Catalog + Promotions
- Full Semantic Data Mesh integration
- Multi-channel agent deployment (Web, Mobile, Email)
- Real-time agent performance dashboard
- Weekly agent tuning & optimisation included
- Dedicated agent success manager
Autonomous Enterprise
Unlimited agents across your entire commerce and supply chain operation
XCaaS subscription · scoped to agent count, complexity & integrations
- Unlimited custom agents — standard + bespoke workflows
- Multi-agent orchestration across departments
- Supply chain, logistics & ERP agent automation
- Enterprise Semantic Data Mesh with real-time fabric
- Custom agentic protocols (ACP, AP2, MCP)
- Private LLM deployment option
- Embedded AI engineering team
- SOC2 · ISO 27001 · GDPR · PCI-DSS compliance