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Case Studies

Driving Business Outcomes

Discover how we've helped clients boost efficiency, revenue and customer experience — across retail, healthcare, manufacturing, telecom and distribution.

Featured Work

Client Success Stories

ROCHE
Healthcare
Pan Asia Pacific Commerce
3
Countries
300+
B2B Orders/day

Pan Asia Pacific Commerce

HCL CommerceIBM Sterling OMSSAP IntegrationB2B & B2C

Cnetric partnered with Roche to deliver a unified B2C and B2B commerce solution across India, Korea and Australia. The platform was designed to support regional growth while maintaining a seamless brand experience.

We integrated country-specific payment gateways, local currencies and compliance features, ensuring smooth transactions for both business buyers and consumers. This scalable solution empowered Roche to streamline operations, enhance customer engagement and accelerate digital commerce across the Asia Pacific region.

Country-specific payment gateways and local currencies

3rd-party verification integrated with Sterling OMS

Real-time SAP pricing and B2B order processing

Scalable multi-region WCS/WCM platform deployment

LUXOTTICA
Retail · Luxury
Global Multi-Brand Operations
2
Global Brands
Global
Fulfilment

Global Multi-Brand E-Commerce

IBM WCSIBM WCMVirtual Try-OnGlobal Fulfilment

Cnetric partnered with Luxottica to deliver world-class e-commerce platforms for its flagship brands, Sunglass Hut and Ray-Ban. The solution incorporated an advanced virtual try-on experience, enabling customers to explore styles in real time.

The platform was integrated with global fulfilment networks to ensure smooth ordering and delivery worldwide. This initiative strengthened Luxottica's digital footprint, elevated customer engagement and streamlined operations across multiple markets.

E-commerce for SunglassHut and Ray-Ban brands

Virtual Try-On plugin integration

IBM WCM content delivery and SAP integrations

Cybersource, Bazaarvoice, Maxmind integrations

DKSH
Distribution · B2B
B2B Commerce at Scale
35
Sites on One Platform
Multi
Market Reach

B2B Commerce at Scale

IBM WebSphereSAP IntegrationB2B Multi-siteComplex Pricing

Cnetric collaborated with DKSH to launch an extensive B2B commerce ecosystem, deploying 35 sites on a single platform instance. The solution empowered small retailers to purchase products directly online, simplifying procurement and driving efficiency across diverse markets.

This scalable architecture enhanced accessibility, optimised operations and positioned DKSH to better serve its growing customer base — handling complex SAP-based pricing across all sites without performance degradation.

35 B2B storefronts on a single IBM WebSphere instance

Small retailers purchasing directly online

Real-time SAP pricing without performance degradation

Multi-market scalable architecture across Asia

More Success Stories

Additional Client Work

Fanatics

Sterling OMS powering e-commerce for major sports leagues — 150+ team properties, 1,080+ vendor relationships, global inventory visibility and order consolidation.

IBM Sterling OMSSports Retail
🛒

Costco

Integrated 3rd-party payment verification with Sterling OMS to prevent duplicate check usage — delivered under tight timelines with minimal defects.

IBM SterlingFraud Prevention
📡

Vodafone

Integrated customer care, billing, CRM and BSS/OSS systems across Australia & New Zealand using IBM WBI — efficient routing for cross-country telecom operations.

IBM WBITelecom Integration
📶

Telstra

Complete spare parts management system with automated routing and part determination, vendor management and reverse logistics for Australia's largest telco.

IBM SterlingSupply Chain
🏠

David Jones

Australian premium department store commerce platform — omnichannel integration, inventory visibility and customer experience transformation across digital and in-store touchpoints.

HCL CommerceOmnichannel
🍺

Coles

Major Australian grocery retailer digital commerce platform — high-volume B2C commerce, click-and-collect integration and real-time inventory management at scale.

HCL CommerceGrocery Retail
🎵

Yamaha

Global musical instruments and electronics B2C and B2B commerce — dealer portal, product configurator and multi-region deployment across APAC.

IBM WCSB2B & B2C
📷

Canon

Enterprise commerce and integration for Canon's Asia Pacific operations — product catalogue management, dealer ordering systems and SAP ERP integration.

IBM WCSSAP Integration
🚚

DHL

Logistics platform integration and order management — connecting DHL's global shipping APIs with enterprise commerce platforms for real-time fulfilment visibility.

IntegrationOMS
Trusted By

Leading Global Brands

We've partnered with industry leaders to transform their digital operations.

THE JUST GROUP DAVID JONES COLES MYER KITCHENAID CARTER'S ROCHE YAMAHA CANON CATERPILLAR VODAFONE TELSTRA CLARO ETISALAT DKSH COSTCO DHL FANATICS LUXOTTICA KING POWER

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