Connecting the Future of Telecommunications
BSS/OSS modernisation, AI-driven customer journey orchestration, CPQ automation and 5G network-ops AI — helping telecoms deliver personalised B2C and B2B digital experiences at scale.
What We Deliver for Telecom
Customer Experience Analytics
360-degree customer analytics integrating CRM, billing, usage and network data. AI-driven churn prediction, next-best-offer engines and personalised journey orchestration across all channels.
Cloud Infrastructure & Migration
BSS/OSS modernisation on AWS, Azure and Oracle Cloud. Legacy system migration with zero-downtime cutover strategies. 5G network-ops AI with Oracle OCI and IBM IIB.
API Integration Platforms
HCL Foundry, IBM AppConnect and MuleSoft for connecting BSS, OSS, CRM, billing and provisioning systems. Real-time API management for partner ecosystem connectivity.
B2C & B2B Commerce Portals
Universal Commerce pre-composed storefronts for Telecom B2C and B2B. Self-service plan management, device upgrades, SIM provisioning and CPQ-based corporate contract management.
CPQ & Order Management
Configure-Price-Quote automation for enterprise telecom deals. Intelligent order orchestration for service provisioning, device fulfilment and SIM activation across channels.
AI-Driven Network Management
Automated network operations, anomaly detection and self-healing network flows. AI-powered capacity planning and proactive fault management for 4G/5G infrastructure.
Universal Commerce for Telecom
Universal Commerce meets the unique needs of telecoms — offering highly personalised B2C experiences for individual subscribers while providing robust B2B capabilities for corporate clients, dealers and retailers. Pre-composed Telecom B2C and B2B storefronts with integrated plan management, device commerce and service provisioning.
Integration Expertise
20+ years of telecom integration experience: IBM WBI, IBM IIB, MuleSoft, HCL Foundry — connecting BSS/OSS stacks, CRM (Siebel, Salesforce), billing (Amdocs, CSG), and network management systems across complex multi-country environments.
Technology Stack
IBM IIB · IBM AppConnect · MuleSoft · HCL Foundry · Oracle OCI · AWS · Azure · Salesforce · Amdocs · 5G Core APIs · Universal Commerce XCaaS
Telecom Success Stories
Vodafone
BSS/OSS Integration — Australia & NZ
- Integrated customer care, billing, CRM and BSS/OSS systems
- Enabled efficient routing and switching across Australia and New Zealand
- IBM WBI implementation for complex cross-country operations
- Reduced integration complexity and improved operational efficiency
Telstra
Spare Parts & Supply Chain
- Complete spare parts management system for Australia's largest telco
- Automated routing and part determination logic
- Vendor management and reverse logistics integration
- Warehouse network modelling and optimisation support
O2
Customer Experience Platform
- Customer experience analytics platform integrating CRM and usage data
- API integration for BSS/OSS modernisation across UK operations
- Self-service portal for B2C and B2B customer journeys
- Real-time billing and account management integration
Etisalat
Middle East Telecom Transformation
- Digital commerce platform for B2C and B2B services in UAE
- Multi-language, multi-currency platform for regional expansion
- API integration with billing and provisioning systems
- AI-powered customer journey personalisation
America Movil / Claro
Latin America Multi-Country
- Multi-country commerce platform across Latin America
- Claro brand B2C commerce for consumer services
- Integration with regional billing and provisioning systems
- Consistent experience across diverse regulatory environments
Airtel
India & Africa Telecom
- B2C and B2B digital commerce for India operations
- API integration for postpaid and prepaid service management
- Self-service portal reducing call centre volumes
- AI-driven next-best-offer personalisation
Purpose-Built for Telecom
Universal Commerce provides pre-composed XCaaS solutions specifically designed for Telecom businesses — composable storefronts, agentic AI and autonomous operations in one subscription.
Ready to Transform Your Telecom Business?
Connect with our Telecom industry experts to discuss your specific challenges and opportunities.