Intelligent Distribution for the Modern Supply Chain
IBM Sterling OMS, Fluent Commerce and autonomous AI-powered order flows — enabling distributors and logistics operators to process orders faster, reduce exceptions and deliver better.
What We Deliver for Distribution & Logistics
IBM Sterling OMS Implementation
One of the world's few certified global SIs for IBM Sterling Order Management. Full implementation, customisation, upgrade and managed support. 60% faster migration timelines.
Fluent Commerce — Distributed OMS
Multi-channel distributed order management for BOPIS, ship-from-store, click-and-collect and endless-aisle fulfilment. Real-time inventory visibility across all locations and channels.
Autonomous Order & Fulfilment AI
AI agents handling intelligent order routing, fulfilment exception management, carrier selection, delay notifications and SLA monitoring 24/7 — eliminating manual ops escalations.
WMS & Inventory Integration
Warehouse Management System integration, predictive inventory rebalancing, multi-location stock orchestration and automated replenishment workflows. Reduce stockouts and overstock.
B2B Distribution Commerce
Enable distributors, stockists and dealers to order online via B2B portals. Complex pricing from SAP/Oracle ERP, account-level catalogues and approval workflows via Universal Commerce.
Supply Chain Visibility & Analytics
End-to-end order and shipment tracking, carrier performance analytics, vendor scorecard management and AI-powered demand forecasting to optimise inventory positioning.
Universal Commerce for Distribution
Universal Commerce pre-composed B2B commerce for distributors — enabling dealers, retailers and stockists to order directly online. Complex SAP/Oracle pricing integration, account hierarchies, approval workflows and OMS integration — all composable on a single platform instance handling 35+ client storefronts.
Autonomous Operations
Self-healing order flows, autonomous exception management and AI-powered carrier selection reduce manual intervention by up to 60%. Order Management Agent and Returns Management Agent from Universal Commerce Autonomous Commerce fleet deployed for 24/7 operations.
Technology Stack
IBM Sterling OMS · Fluent Commerce · Aptos OMS · OneStock · SAP ERP · Oracle ERP · MuleSoft · n8n · AWS · Azure · Universal Commerce XCaaS
Distribution Success Stories
Fanatics
Sports Merchandise OMS
- Sterling OMS powering e-commerce for major sports leagues
- 150+ team properties and 1,080+ vendor relationships managed
- Global inventory visibility and intelligent order consolidation
- Multi-channel fulfilment across online, wholesale and retail
DHL
Global Logistics Integration
- Global shipping API integration with enterprise commerce platforms
- Real-time shipment tracking and fulfilment visibility
- Carrier selection and optimisation for international shipments
- Returns management integration for e-commerce clients
DKSH
35-Site B2B Distribution Platform
- 35 B2B storefronts on a single IBM WebSphere instance
- Small retailers purchasing directly online across Asia
- Complex SAP-based pricing without performance degradation
- Automated order processing reducing manual effort by 70%
Costco
Large-Scale Order Management
- Sterling OMS implementation for wholesale retail operations
- 3rd-party payment verification and fraud prevention
- High-volume order processing at global scale
- Tight integration with warehouse and fulfilment operations
Genco
Reverse Logistics
- Reverse logistics and returns management platform
- Automated returns processing and refund workflows
- Integration with warehouse management systems
- Analytics for returned goods disposition and value recovery
Universal Commerce
Autonomous Distribution Ops
- Order Management Agent: intelligent routing and exception management
- Returns Management Agent: zero-touch returns processing
- Inventory Intelligence Agent: predictive rebalancing across warehouses
- 35–60% reduction in manual order management interventions
Purpose-Built for Distribution & Logistics
Universal Commerce provides pre-composed XCaaS solutions specifically designed for Distribution & Logistics businesses — composable storefronts, agentic AI and autonomous operations in one subscription.
Ready to Transform Your Distribution & Logistics Business?
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